Our Services

Excellent Customer Service

Caring about customers and delivering a trusted service that is unmatched in the industry underpins everything we do. QSS sales reps often deliver urgent orders on the back of their utes to help customers out of a tight spot. No request is too big or too small. We are known for making things happen. Relationships are important to us and our loyal customers are treated like family.

“The service we get from QSS is absolutely outstanding – their response times to our questions and solutions to the dilemma’s that we face on a daily basis puts them well ahead of the pack! I do 95% of my correspondence by email and really need rapid responses which QSS always provide.” – James A.

Wide Range of Quality Products

Need a rare or hard to find a product that most distributors don’t carry? Not a problem. We stock one of the widest product ranges in Queensland and work with leading steel mills around the world, ensuring we can easily source the quality product you need.

Extended Opening Hours

We are proud to offer the longest opening hours in the industry. Our phone lines and warehouse are open from 7am – 5.15pm Monday to Friday. That’s one hour longer than our competitors each day, making it easier for you to get the steel you need, when you need it.

Same Day Pickup

Some orders are urgent. We get it. If you don’t have time to wait for delivery, come and collect your order directly from our warehouse. Just place your order before 12pm and let our team know and your order will be ready within 3 hours.

Real Time Order Notifications

There is nothing more frustrating than waiting for an order but not knowing when it will arrive. The good news…this doesn’t happen to QSS customers. Our real-time notification system gives you full visibility. You receive notification updates at key points from the moment your order is placed until it is delivered. This in turn helps you plan your workflow more effectively because you know when your product is arriving.

Dedicated Transport Fleet

Your time is money. We appreciate that. Fast and efficient delivery is important to all of our customers. It is why we operate our transport fleet for the majority of deliveries in South East Queensland including Brisbane, Toowoomba, the Sunshine Coast and Gold Coast. For those further afield we use a trusted network of transport providers. We manage the delivery process to ensure your order arrives in good condition in the timeframe agreed.